Returns & Exchanges

Last updated: 30 September 2026

1. Exchange & Buyback

We accept exchanges on ready-made jewellery within 15 days of purchase, provided the piece is unworn, undamaged and accompanied by the original invoice and hallmark certificate. The exchange value is based on the current gold rate and applicable making-charge terms explained at the time of purchase.

2. Custom & Made-to-Order Pieces

Bridal sets and custom designs made to your specifications are non-refundable and non-exchangeable once crafting has begun, as materials and labour are committed to your order.

3. Booking Deposits

Advance deposits taken to reserve a piece or begin a custom order are adjusted against the final purchase price. Deposits are non-refundable if the order is cancelled after crafting has started, but may be credited toward a future purchase at our discretion.

4. Damaged or Defective Items

If a piece is found to have a manufacturing defect at the time of collection, please inform our showroom staff immediately. We will repair, replace or refund the item after inspection, at no additional cost to you.

5. Refund Method & Timeline

Approved refunds are processed using the original payment method within 7–10 business days of approval. Cash purchases may be refunded via bank transfer.

6. Non-Refundable Items

Pierced earrings and other items that cannot be resold for hygiene reasons, once worn.
Custom-engraved or resized pieces, unless found defective.
Items without the original invoice and hallmark certificate.

7. Questions

For any exchange, buyback or refund query, please visit our showroom or contact us at vnrgold@gmail.com or 9538371705.